Customer Testimonials
Excellent service. Easy to schedule appointment. Service was completed quickly as promised. Service advisor Ton Dao was very professional and helpful.
Diane and Vince were amazing! THANK YOU so much for helping us with our New Vehicle purchase. You both exceeded our expectations 🙂
Tire repair
As always is the case, I had a great experience from the time I dropped off the car to the time I picked it up!
I had issues with the sales department in St.Louis Park. However both service departments have been great to work with. The video of the work done on my car was a nice touch.
My experience every time has been great
Great customer service, they fixed everything timely.
Veronica made the process so fun and easy for my 2023 Range Rover. She was kind, professional and very knowledgeable and knows the products inside and out. The delivery process was fun, she walked me thru the car and apps, unboxed the accessories and was very outgoing. Highly recommended 🙂
Having worked in the industry for 35 years at one of the Big 3 trying to improve Dealer interaction with customers, I can tell you that this Dealer has Nailed it!
Jaguar Richfield always comes through providing impeccable service for my Jag. Service advisor Chris is simply the best keeping me informed on the status of my vehicle, clearly communicating the anticipated service with a fair and accurate estimate for the service.
I've had my jaguar serviced here since they opened
Super friendly and they were spot on with how long they said it would take.
Amazing service by the team specially Tao
Great customer service and yearly checkup! Love the video update on my FType R! Very pleased:)
Kristine and Monte in service our FANTASTIC and Jim in sales is very knowledgeable and very helpful!
The people are very helpful and friendly.
First class service!!
Great customer service made things simple
I bought my car out of state and needed to find a local dealer for service. Found my home for services. They went above and beyond to give great service.
Excellent customer service!
Great customer service from start to finish when purchasing my car. Will never do business with anyone else!
Very skilled technician. Excellent communication and very clean waiting area!
Great customer service! These guys are very professional and knowledgeable. Thank you
Jim in sales, Vince in finance, Cole with vehicle set up, we’re great to work with. All are very knowledgeable, and able to answer my questions being sure I fully understood what they were telling me
Updated software and checked my brake pads for wear. Left feeling good about the car.
Really kind people and they were there for your needs even though I had some issue with my car but they took care of it greatly appreciated to God be all the glory
Outstanding experience with the service center. Definitely getting all the future servicing here.
Very professional and helpful.
Diane & Vince were so amazing. Cody teaches you all about every feature your new vehicle has. The service is outstanding. They definitely deliver.
Outstanding and highly informed personal interaction plus care from Monte the Shop Foreman. The work was performed well, communicated in advance via video from the service mechanic, and reasonably priced. Highly recommend.
Everyone was very pleasant, it was a wonderful experience. The service was quick. I must definitely would recommend Jaguar and Land Rover Richfield to family and friend. Thank you for making the process great.
excellent service on my Fpace .
Chris was a fabulous service advisor. He kept me informed about the process of the repair of our car. He was kind on the phone and answered the questions I had. He went out of his way to coordinate an after hours pick up. We will ask for him to be our advisor next time! I also was impressed with the original woman who helped me schedule our appointment. She took care to record every detail so the people in service knew exactly what was wrong with the car.
Great service and friendly staff. Would highly recommend.
Great service as they were very thorough and kept me updated. Great waiting area as well. I love status report you get at end.
Great service! Ton is the best advisor with customer service at its best.I highly recommend this dealership. Thank you for everything.
Our sales rep Jim Jensen was outstanding , knowledgeable and known as Mr Jaguar ! He was a very patient man along with Cole. They were both fantastic helping us setting up all applications. Crazy the different options on Debs new 2022 F-Pace . Sara the finance and closer was exceptional also. We also have a new beautiful Jaguar suitcase thanks to Scott in parts ! The suitcase is packed and ready to head to New Orleans and get on NCL Breakaway !
This place is nice, but prepare to overspend. They take luxury to a new level especially with pricing specific to the service department. I have my recommended 60k maintenance completed today. Tire rotation, oil change, one filter replaced, and fuel injection flush was $700. I may buy another car here, but I will be looking for a new service provider just because a 70% markup in this economy is ridiculous. They were great and nice and courteous, but I could have paid half that somewhere else. Like I said fantastic place, but they may need to re-examine their service offerings.
Love the service! Always professional and helpful.
Favorable experience with expectations met.
Ton and Christine were amazing. Im appreciative of their hard work and taking care of my vehicle!
Friendly and professional customer service.
Professionalism was excellent, questions answered, no fuss no muss. Veronica in sales was great, Sara in finance was knowledgeable and nice to work with, and the young man who explained all the nuances of the car was outstanding!
Love the service department and the service ! Excellent staff and the writer took time to explain everything to me. As a bonus I got a video of the service!
I was able to get in right away and they provided detailed video information on their service which is nice for someone like me who knows nothing about cars! A++++
Went in for part recall on my Jaguar FPace. AmaZing service! Loved the video they sent of their inspection of my car. kristen was fabulous. Left my sun glasses in loaner car and she mailed them to me. Friendly fast service!
I visited Jaguar and Land Rover Richfield recently after my ‘check engine’ light came on. I had called the dealership I normally go to, but they said it would take almost two weeks to get me an appt. This dealership got me an appt. the next day. Kristine B., the Service Advisor assigned to me was amazing and she worked with their service techs to get the issue resolved. They have my business going forward. Thank you Kristine and the rest of the team. Syd
Great friendly service, very comfortable waiting area, efficient with no surprises
Rose from Morries Glass set everything up, including assisting me with the insurance claim, scheduling me with Morries of Richfield, and arranging a shuttle to and from my home. Kristine checked me in on arrival and called me when it was completed, along with sending the courtesy shuttle to get me. This place is friendly, professional, and does great work!! This is my place for Jaguar!! Thanks to all!!
Took my new car in to Morrie’s Jaguar in Ritchfield because my tire was leaking air. It had a nail lodged in and I was relieved that it only needed to be patched instead of having to purchase a new tire. My service associate Ton was fantastic, very professional and nice. They also secured a wheel arch panel that was loose. My car was in and out quickly!
The shop didn’t have the part I needed on hand, but they ordered it in extremely quick and got the issue taken care of in a great timeframe. Waiting at the dealer while services are being performed is also no issue. The accommodations for guests and customer service is always top notch!
Awesome parts department super friendly employees
Enjoyable buying experience with Jim and Brian at Jaguar Land Rover Richfield. We test drove multiple vehicles. No pressure. Short negotiation with each side being flexible. I test drive Lexus and BMW options and couldn’t get enough info for the Genesis GV70. All the Jaguar F-Pace and Land Rover Velar vehicles were amazing.
This service on my Engine Timing Change Guides prevented the destruction of my 32 valve V8 engine. I really enjoy my Jaguar Convertible, and want to keep it performing for another 20 years. I am a very happy camper with the product and their Jaguar Service. Try this Dealer’s Service, you will appreciate their expertise too!
Professional and courteous service.
The property is beautiful. The inventory was better than anticipated but the professionalism, friendly sales staff and seamless buying process was excellent. There are limited dealers in the twin cities but you should only go to the Richfield location! I love my car!
The team was very courteous and thorough. Sending a video inspection via text was a great feature.
Great professional service.. friendly and personable!