Customer Testimonials
Service coordinator was very friendly and service was timely. I felt valued as a customer.
The team is always very attentive and thorough! Thank you! It’s nice to have a team I can trust with my baby!
Amazing service!
Thankful for excellent service and care.
This was the best experience I’ve ever had buying a car. They were so nice, friendly and professional. They put a huge bow on the car when I picked it up which I thought was so cute! They made the process very quick and easy as well. I love my new Land Rover!
Great service and communication!
Chris Cooley was great
They change my oil
My 6 yr old Jaguar had a bizarre mechanical failure after diligently taking it to the dealer for service for 5 years. JLR Richfield took the best care or me and my vehicle. Ton went above and beyond to ensure I was charged fairly and that, most importantly, my SUV was safe to drive! I can’t recommend this dealership more. THANK YOU THANK YOU!!
My repair was done quickly and professionally. They provided a loaner vehicle and the whole process was done quite painlessly.
very profesional and knowledgeable staff. Great atmosphere.
I took my Jaguar Portfolio to a service center that services Lamborghini, Ferrari, and Porches because it was closer, they worked 11 hours and could not figure out my issue charging $2.2k.. I then take it to Jaguar dealership in Richfield, problem solved in no time. Chris is the man.
The only place I trust to take my F-TYPE to! Very professional and friendly staff. Thanks Jaguar Richfield and thanks Chris for making Jaquar ownership easier.
Excellent knowledgeable and fast!
Monte, the Jaguar Guru, repaired my vehicle with fidelity. As a certified technician, Monte has professional social skills to organically connect with people. I trust him with my vehicle and his judgment. Take your vehicle to Jaguar Richfield and ask for Monte.
Door panel
I have been to the Richfield Jaguar location twice since owning my F-pace. Both times everyone in the service area were very kind, respectful and had a great personality. They washed my car, scrubbed my floor mats and also the carpet on the floors was super dirty from MN winters and they cleaned those too! I was sent text messages and a video of my service they were performing that day. Amazing service all around!
Excellent service!
Excellent service. Easy to schedule appointment. Service was completed quickly as promised. Service advisor Ton Dao was very professional and helpful.
Diane and Vince were amazing! THANK YOU so much for helping us with our New Vehicle purchase. You both exceeded our expectations 🙂
Tire repair
As always is the case, I had a great experience from the time I dropped off the car to the time I picked it up!
I had issues with the sales department in St.Louis Park. However both service departments have been great to work with. The video of the work done on my car was a nice touch.
My experience every time has been great
Great customer service, they fixed everything timely.
Veronica made the process so fun and easy for my 2023 Range Rover. She was kind, professional and very knowledgeable and knows the products inside and out. The delivery process was fun, she walked me thru the car and apps, unboxed the accessories and was very outgoing. Highly recommended 🙂
Having worked in the industry for 35 years at one of the Big 3 trying to improve Dealer interaction with customers, I can tell you that this Dealer has Nailed it!
Jaguar Richfield always comes through providing impeccable service for my Jag. Service advisor Chris is simply the best keeping me informed on the status of my vehicle, clearly communicating the anticipated service with a fair and accurate estimate for the service.
I've had my jaguar serviced here since they opened
Super friendly and they were spot on with how long they said it would take.
Amazing service by the team specially Tao
Great customer service and yearly checkup! Love the video update on my FType R! Very pleased:)
Kristine and Monte in service our FANTASTIC and Jim in sales is very knowledgeable and very helpful!
The people are very helpful and friendly.
First class service!!
Great customer service made things simple
I bought my car out of state and needed to find a local dealer for service. Found my home for services. They went above and beyond to give great service.
Excellent customer service!
Great customer service from start to finish when purchasing my car. Will never do business with anyone else!
Very skilled technician. Excellent communication and very clean waiting area!
Great customer service! These guys are very professional and knowledgeable. Thank you
Jim in sales, Vince in finance, Cole with vehicle set up, we’re great to work with. All are very knowledgeable, and able to answer my questions being sure I fully understood what they were telling me
Updated software and checked my brake pads for wear. Left feeling good about the car.
Really kind people and they were there for your needs even though I had some issue with my car but they took care of it greatly appreciated to God be all the glory
Outstanding experience with the service center. Definitely getting all the future servicing here.
Very professional and helpful.
Monte and his team are outstanding , fantastic service. Pleased we purchased two Jaguars from Richfield Land Rover. 🇺🇸
Diane & Vince were so amazing. Cody teaches you all about every feature your new vehicle has. The service is outstanding. They definitely deliver.
Outstanding and highly informed personal interaction plus care from Monte the Shop Foreman. The work was performed well, communicated in advance via video from the service mechanic, and reasonably priced. Highly recommend.
Everyone was very pleasant, it was a wonderful experience. The service was quick. I must definitely would recommend Jaguar and Land Rover Richfield to family and friend. Thank you for making the process great.
excellent service on my Fpace .
Chris was a fabulous service advisor. He kept me informed about the process of the repair of our car. He was kind on the phone and answered the questions I had. He went out of his way to coordinate an after hours pick up. We will ask for him to be our advisor next time! I also was impressed with the original woman who helped me schedule our appointment. She took care to record every detail so the people in service knew exactly what was wrong with the car.
Great service and friendly staff. Would highly recommend.
Great service as they were very thorough and kept me updated. Great waiting area as well. I love status report you get at end.
Great service! Ton is the best advisor with customer service at its best.I highly recommend this dealership. Thank you for everything.
Our sales rep Jim Jensen was outstanding , knowledgeable and known as Mr Jaguar ! He was a very patient man along with Cole. They were both fantastic helping us setting up all applications. Crazy the different options on Debs new 2022 F-Pace . Sara the finance and closer was exceptional also. We also have a new beautiful Jaguar suitcase thanks to Scott in parts ! The suitcase is packed and ready to head to New Orleans and get on NCL Breakaway !
Love the service! Always professional and helpful.
Favorable experience with expectations met.
Chris Cooley was spectacular. Kind, friendly, professional, and knowledgeable
Ton and Christine were amazing. Im appreciative of their hard work and taking care of my vehicle!
Friendly and professional customer service.