Customer Testimonials

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Google Apr 14, 2024

Great experience here with the service consultants!!

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Google Apr 13, 2024

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Google Apr 5, 2024

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Google Mar 21, 2024

Always do a great job!!

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Google Mar 21, 2024

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Google Mar 19, 2024

It was a pleasant experience from start to finish. My service advisor Chris C. was well informed, took his time and was very efficient. He took care of everything with the warranty company. I never had a worry. There was a quick turnaround for two major repairs. I was shuttled home and picked up from work when the repair was done by the same young man who himself was very kind and professional. My Jaguar XE R Sport continues to run like a champ. I am very appreciative to Richfield Jaguar and its staff. Definitely five star service.

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Google Mar 19, 2024

Basic service and oil change went very well. Visual inspection was just that. No physical testing of the suspension system.

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Google Mar 4, 2024

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Google Feb 2, 2024

Absolutely the best! I have never experienced this level of service elsewhere. It absolutely above and beyond. Every employee is knowledgeable and helpful. They always help with everything in a timely manner. It's a joy to work with everyone there.

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Google Jan 26, 2024

Staff was easy to work with, video was helpful, accommodating my need to leave the car there for 2 weeks was convenient to my travel plans, as well as drop off at airport.

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Google Jan 20, 2024

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Google Dec 28, 2023

Best dealership experience I have ever had so far. Video transparency and very quick considering the amount of work I had done on my iPace. Great loaner vehicle and amazing dealership. Likely staying a Jaguar owner because of the experience so far.

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Google Dec 16, 2023

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Google Dec 13, 2023

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Google Dec 10, 2023

Prompt and courteous service performed in the time-line presented.

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Google Dec 4, 2023

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Google Dec 1, 2023

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Google Dec 1, 2023

People are great and the service department goes above and beyond to get you back on the road

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Google Nov 17, 2023

Service coordinator was very friendly and service was timely. I felt valued as a customer.

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Google Nov 15, 2023

The team is always very attentive and thorough! Thank you! It’s nice to have a team I can trust with my baby!

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Google Nov 12, 2023

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Google Nov 3, 2023

Amazing service!

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Google Oct 20, 2023

Thankful for excellent service and care.

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Facebook Oct 20, 2023

This was the best experience I’ve ever had buying a car. They were so nice, friendly and professional. They put a huge bow on the car when I picked it up which I thought was so cute! They made the process very quick and easy as well. I love my new Land Rover!

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Google Oct 13, 2023

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Google Oct 7, 2023

Great service and communication!

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Google Oct 5, 2023

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Google Sep 29, 2023

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Google Sep 24, 2023

Chris Cooley was great

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Google Sep 11, 2023

They change my oil

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Google Aug 30, 2023

My 6 yr old Jaguar had a bizarre mechanical failure after diligently taking it to the dealer for service for 5 years. JLR Richfield took the best care or me and my vehicle. Ton went above and beyond to ensure I was charged fairly and that, most importantly, my SUV was safe to drive! I can’t recommend this dealership more. THANK YOU THANK YOU!!

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Google Aug 25, 2023

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Google Aug 12, 2023

Wonderful service. Attention to details. Customer first.

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Google Aug 1, 2023

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Google Jul 26, 2023

My repair was done quickly and professionally. They provided a loaner vehicle and the whole process was done quite painlessly.

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Google Jul 20, 2023

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Google Jul 18, 2023

very profesional and knowledgeable staff. Great atmosphere.

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Google Jul 15, 2023

I took my Jaguar Portfolio to a service center that services Lamborghini, Ferrari, and Porches because it was closer, they worked 11 hours and could not figure out my issue charging $2.2k.. I then take it to Jaguar dealership in Richfield, problem solved in no time. Chris is the man.

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Google Jul 2, 2023

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Google Jun 28, 2023

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Google Jun 26, 2023

Enjoyed my first encounter with the service team. Tyler and the manager Greg went out of their way to make sure that the service was done properly.

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Google Jun 20, 2023

The only place I trust to take my F-TYPE to! Very professional and friendly staff. Thanks Jaguar Richfield and thanks Chris for making Jaquar ownership easier.

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Google Jun 20, 2023

Excellent knowledgeable and fast!

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Google Jun 14, 2023

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Google Jun 6, 2023

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Google Jun 5, 2023

Monte, the Jaguar Guru, repaired my vehicle with fidelity. As a certified technician, Monte has professional social skills to organically connect with people. I trust him with my vehicle and his judgment. Take your vehicle to Jaguar Richfield and ask for Monte.

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Google Jun 1, 2023

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Google May 19, 2023

Door panel

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Google May 17, 2023

I have been to the Richfield Jaguar location twice since owning my F-pace. Both times everyone in the service area were very kind, respectful and had a great personality. They washed my car, scrubbed my floor mats and also the carpet on the floors was super dirty from MN winters and they cleaned those too! I was sent text messages and a video of my service they were performing that day. Amazing service all around!

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Google May 10, 2023

Excellent service!

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Google May 1, 2023

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Google Apr 24, 2023

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Google Apr 16, 2023

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Google Apr 7, 2023

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Google Mar 24, 2023

Excellent service. Easy to schedule appointment. Service was completed quickly as promised. Service advisor Ton Dao was very professional and helpful.

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Facebook Mar 16, 2023

Diane and Vince were amazing! THANK YOU so much for helping us with our New Vehicle purchase. You both exceeded our expectations 🙂

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Google Feb 22, 2023

Tire repair

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Google Jan 26, 2023

As always is the case, I had a great experience from the time I dropped off the car to the time I picked it up!

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Google Jan 25, 2023

I had issues with the sales department in St.Louis Park. However both service departments have been great to work with. The video of the work done on my car was a nice touch.

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Facebook Jan 25, 2023

My experience every time has been great

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Google Jan 23, 2023

Great customer service, they fixed everything timely.

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Facebook Jan 15, 2023

Veronica made the process so fun and easy for my 2023 Range Rover. She was kind, professional and very knowledgeable and knows the products inside and out. The delivery process was fun, she walked me thru the car and apps, unboxed the accessories and was very outgoing. Highly recommended 🙂

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Facebook Jan 12, 2023

Having worked in the industry for 35 years at one of the Big 3 trying to improve Dealer interaction with customers, I can tell you that this Dealer has Nailed it!

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Google Dec 30, 2022

Jaguar Richfield always comes through providing impeccable service for my Jag. Service advisor Chris is simply the best keeping me informed on the status of my vehicle, clearly communicating the anticipated service with a fair and accurate estimate for the service.

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Google Dec 22, 2022

I've had my jaguar serviced here since they opened

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Google Dec 1, 2022

Super friendly and they were spot on with how long they said it would take.

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Google Nov 26, 2022

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Google Nov 21, 2022

Amazing service by the team specially Tao

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Google Nov 17, 2022

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Google Nov 9, 2022

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Facebook Nov 3, 2022

Great customer service and yearly checkup! Love the video update on my FType R! Very pleased:)

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Facebook Nov 2, 2022

Kristine and Monte in service our FANTASTIC and Jim in sales is very knowledgeable and very helpful!

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Google Oct 25, 2022

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Google Oct 20, 2022

First class service!!

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Google Oct 14, 2022

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Facebook Oct 6, 2022

Great customer service made things simple

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Google Sep 30, 2022

I bought my car out of state and needed to find a local dealer for service. Found my home for services. They went above and beyond to give great service.

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Facebook Sep 28, 2022

Excellent customer service!

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Google Sep 17, 2022

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Facebook Sep 12, 2022

Great customer service from start to finish when purchasing my car. Will never do business with anyone else!

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Google Sep 9, 2022

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Google Aug 24, 2022

Very skilled technician. Excellent communication and very clean waiting area!

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Google Aug 3, 2022

Great customer service! These guys are very professional and knowledgeable. Thank you

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DealerRater Aug 2, 2022

Jim in sales, Vince in finance, Cole with vehicle set up, we’re great to work with. All are very knowledgeable, and able to answer my questions being sure I fully understood what they were telling me

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Google Jul 26, 2022

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Google Jul 18, 2022

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Google Jul 17, 2022

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Google Jun 24, 2022

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Google Jun 18, 2022

Updated software and checked my brake pads for wear. Left feeling good about the car.

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Google Jun 16, 2022

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Facebook Jun 4, 2022

Really kind people and they were there for your needs even though I had some issue with my car but they took care of it greatly appreciated to God be all the glory

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Google May 27, 2022

Outstanding experience with the service center. Definitely getting all the future servicing here.

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Google May 27, 2022

Very professional and helpful.

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Google May 19, 2022

Monte and his team are outstanding , fantastic service. Pleased we purchased two Jaguars from Richfield Land Rover. 🇺🇸

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Google May 14, 2022

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Google May 13, 2022

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Facebook May 13, 2022

Diane & Vince were so amazing. Cody teaches you all about every feature your new vehicle has. The service is outstanding. They definitely deliver.

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Google Apr 21, 2022

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Google Apr 16, 2022

Outstanding and highly informed personal interaction plus care from Monte the Shop Foreman. The work was performed well, communicated in advance via video from the service mechanic, and reasonably priced. Highly recommend.

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Facebook Apr 2, 2022

Everyone was very pleasant, it was a wonderful experience. The service was quick. I must definitely would recommend Jaguar and Land Rover Richfield to family and friend. Thank you for making the process great.


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